Protection Of Personal Data (GDPR)

Our company, concerned about your personal data and our relationship with our customers, prospects and partners, aims to process your personal data in a transparent manner. This declaration deals with your legal rights and obligations. Read the following carefully.

I. Notions

In the data processing policy below, the following concepts are encountered.

  • Personal data: any information concerning an identified or identifiable natural person (eg name, NISS, email address, address, mobile phone, etc.).
  • Processing: operation performed on personal data (collection, recording, storage, destruction, erasure, etc.)
  • A data controller: natural or legal person determining the means and purposes of processing.
  • A processor: natural or legal person who processes data on behalf of the data controller.

II. Our society

Our company is named as follows: Louise Optic S.A

Our company is registered with the ECB under N °: BE0859.582.029

Its head office is located at:

Avenue Louise 38
1050 Brussels

Telephone: +32 512 24 75

III. Our processing manager

The designated controller is: Ms. Bianca Jonas


Avenue Louise 38
1050 Brussels

Telephone: +32 512 24 75

You can at any time and free of charge know the data recorded with us and request their correction, blocking or deletion. To this end, please contact the contact details above. If you wish to object to the entry, processing or total or partial use of your data by Louise Optic SA in accordance with this data protection policy, you can address your objection by e-mail or by post to contact details above.

IV. The data used concerning you

Our company processes your data for different purposes.

To identify you, contact you and serve you effectively we collect the following data:

  • Name
  • First name
  • Address
  • Customer number
  • Email
  • Telephone
  • GSM
  • The list of products you have ordered

We also use public data (telephone directory, company data, etc.) to check the accuracy of the information in our possession and to add any information necessary for the proper delivery of your order.

You will only receive letters, phone calls, SMS, emails from our company which are necessary to answer your questions or inform you about your orders placed online.

Our company does not buy data from companies.

On this website we collect your personal data. These data are managed by our company. We do not sell or rent your personal data to third parties.
As part of the execution of the order, the providers to whom we call (such as the carrier, logisticians, banks) receive for example, from us, the data necessary for the execution of the order and the contract . Our providers can only use the data thus transmitted for the performance of their mission.

We always use encryption technologies which are recognized as industry standards within the IT sector when we transfer or receive your data on our site.

IV.1. Customer account

For all new customers who register, we create a customer account, i.e. direct access to the basic data stored with us, protected by a password. You can in particular consult the data relating to orders placed, in progress or recently sent or manage your personal data and the newsletter.

IV.2. Newsletter

To send the newsletter, we use the e-mail address you have given and we need, for this purpose, that you confirm, as the holder of the e-mail address, that you consent to the receipt of the newsletter. If you no longer wish to receive newsletters in the future, you can unsubscribe at any time via your customer account. Go to your Optic & Vision account (if you have one) and modify your preferences on the page: "My contact details", uncheck the box "I wish to receive newsletters"

V. Legitimate interest

Our society must be able to function as a business. The European regulation on the protection of personal data speaks of "legitimate interest".
As a business enterprise a number of legitimate interests form the basis of the processing we provide. We are concerned with ensuring the quality of our services while respecting the balance between the impact that such processing can have on privacy and the legitimate interests of any business.

If you nevertheless have objections to certain treatments, you can contact us. You can also exercise the rights that the regulations specific to the processing of personal data offer you.

VI. Our subcontractors and suppliers

For the execution of a certain number of operations we call:

  • either to suppliers
  • either to subcontractors.

We strive to secure the support of partners and suppliers who are reliable and offer a sufficient level of security to preserve our data and the data of our customers.

For your remote payments we use the services of PayPal ©

Your data is stored on our servers.

VII. The rights of our customers and their exercise

European regulations provide customers and prospects with the following rights:

Right to consult data

You can consult the data that we process concerning you. If you exercise this right of access, we will try to give you as complete an overview as possible of your data. However, some data may have been deleted from our files. In the same way, certain data stored on media allowing to ensure backups may over time not allow us to restore this data.

Right to rectify data

You can request a rectification of your data or to complete your data to the aforementioned data controller.

Right to object to a specific use

If you dispute the way in which we process your data according to its legitimate interests, you can object to a specific use. There are, however, cases in which we are required by law to process data.

Right to delete data

If you suspect improper processing of certain data, you can request that this data be deleted. However, there are legally cases in which deletion is not legally permitted.

Right to object to automatic processing

You can object to automated processing. Contact us to see how we can best respond to your request. Certain treatments are indeed automated to better serve you.

For the exercise of these different rights, be specific in the request you make and justify your identity.

Do you have questions or comments on the processing of your data? You can contact the data controller of our company mentioned in point III.

VIII. Hyperlinks

The Site may include links to other websites. Insofar as the Company cannot control these sites, it cannot be held responsible for the provision of these sites. It cannot accept any responsibility for the content, advertisements, products, services or any other material available on or from these sites. In addition, the Company cannot be held responsible for any proven or alleged damage or loss consecutive or in connection with the use or having trusted the content, goods or services available on these sites.

IX. Cookies

You are not required to accept cookies to go to our site. However, we would like to point out that the functioning of our site and our services is limited if you do not allow us to set cookies.

What are cookies ?

Cookies are small files saved on your data medium which record certain settings and certain data to allow exchanges with our system via your browser. In principle, there are 2 types of cookies: session cookies which are erased as soon as you close your browser and temporary / permanent cookies which are saved for a longer period of time or permanently on your data medium. This registration allows us to organize our site and our offers accordingly and to facilitate your use by recording, for example, certain data, thus saving you from having to enter it permanently.

What cookies are used by Optic & Vision?

Most of the cookies we use are automatically deleted from your hard drive when you exit your browser (end of session, hence session cookies). In addition, we also use cookies installed on your hard drive. On your next visit, you will be automatically recognized, as well as the entries and settings you prefer. These temporary and permanent cookies (lasting from one month to 10 years) are saved on your hard drive and erase themselves after the defined period. These cookies are used in particular to make our site more welcoming and efficient.

What data is stored in cookies?

Only pseudonymous data is saved in the cookies used by Optic & Vision. When the cookie is activated, an identification number is assigned to it and your personal data are in no way assigned to this identification number. Your name, IP address or any similar data allowing direct assignment of the cookie to your person are not placed on the cookie. Based on cookie technology, we only receive the following information: choice of language, basket content and type of display of items.

How can I prevent cookies from being saved?

If you do not want a site to place cookies on your computer, you can change your browser settings accordingly. You can also choose to disable cookies

In general, the assistance function in the menu bar of your browser tells you how to refuse new cookies and block cookies already received.

X. Web analysis

In order to continuously improve and optimize our offer, we use so-called tracking technology. For this purpose, we use the services of Google Analytics and Display by Google.

X.1. Google Analytics

This site uses Google Analytics (Universal), a web analysis service provided by Google Inc. ( Google (Universal) Analytics uses methods that allow an analysis of your use of the site, for example with "cookies", text files saved on your computer. The information generated about your use of the site is generally transmitted to and stored on a Google server located in the United States. By activating IP anonymization on this site, the IP address is shortened before transmission in the Member States of the European Union or the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and will be abbreviated there. The anonymized IP address transmitted by your browser as part of the Google Analytics service is not cross-checked with other data held by Google.

You can prevent the entry and processing by Google of the data generated by the cookie concerning your use of the site (including your IP address) by downloading and installing the plugin available under the following link.
Instead of installing the plugin, you can click on this link to prevent Google Analytics from entering this site in the future. An opt-out cookie will then be placed on your device. If you delete cookies, you will have to click on this link again.

X.2. Display by Google

For banner ads, we use the services of third parties who place cookies on our site. This is the following supplier:
Display by Google, Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA;

XI. Secure data transmission

We transmit your personal data by encrypting it. This also applies to your order and your customer connection. For this purpose, we use the TLS (Transport Layer Security) or SSL (Secure Socket Layer) coding system.

In addition, we secure our site and other systems using technical and organizational measures against loss, destruction, access, modification or dissemination of your data by any unauthorized person.